ChatGPT Ubanned in Italy: OpenAI Responds to Regulatory Concerns

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Italy has lifted the temporary ban on ChatGPT, the language model developed by OpenAI and backed by Microsoft, after addressing the concerns raised regarding data protection. As a result, OpenAI has taken steps to ensure greater transparency by providing increased visibility of its privacy policy. Additionally, they have introduced an age verification tool in Italy to further enhance the protection of users’ privacy.

Important Policies

  • OpenAI has declared that they will be introducing an “Age Verification” tool during the ChatGPT sign-up process in Italy. This tool will restrict users who are under the age of 13 from accessing the platform, thereby ensuring that the privacy of young users is protected.
  • To give users more control over their personal data, OpenAI has launched a new “OpenAI Personal Data Removal Request” form. With this form, users now have the right to object to the usage of their personal data by OpenAI models. This move by OpenAI represents a commitment to protecting the privacy and data rights of its users.
  • OpenAI will improve the visibility of its privacy policy to enhance transparency and user trust.

ChatGPT Ubanned in Italy: OpenAI Responds to Regulatory Concerns

Italy was the first European country to set a ban on OpenAI’s widely popular AI chatbot, ChatGPT. However, after OpenAI addressed the concerns raised by Italy’s regulatory bodies regarding data protection, ChatGPT has been reactivated in the country. The company and the regulatory agency authorized this development on April 28th, signaling a positive outcome for the condition.

ChatGPT Ubanned in Italy: OpenAI Responds to Regulatory Concerns

OpenAI has released a notice announcing that users in Italy can once again access ChatGPT. The company expressed its delight in welcoming back Italian users and reaffirmed its commitment to protecting their privacy.

Last month, OpenAI’s ChatGPT encountered a temporary prohibition across Italy following concerns raised by the country’s data protection authorities, Garante, concerning possible privacy violations by the AI chatbot.

Italy’s data protection management, Garante, set a deadline for OpenAI to address all concerns about privacy and data protection by Sunday. Failure to do so would result in ChatGPT’s continued ban in the country. However, if OpenAI successfully addresses the concerns raised, the ban will be removed and ChatGPT can operate in Italy once again.


Garante has addressed the concerns and issues raised over ChatGPT by saying that there is no legal cause to justify the collection and storage of users’ personal data for the purpose of training AI chatbot models. This statement highlights the importance of protecting user privacy and highlights the need for communities to confirm that they are in compliance with appropriate data protection regulations.

Garante also blamed ChatGPT for failing to implement an “Age Verification” Model, which improves the risk of minors accessing the AI chatbot, as it is only planned for users aged 13 or older. In response, OpenAI has introduced a tool that verifies a user’s age during the sign-up process, thereby controlling minors from accessing ChatGPT. This move by OpenAI shows its commitment to protecting the well-being of its users, especially minors, and complying with relevant regulations.

Requesting Removal of Personal Data by OpenAI

According to a representative from the company on April 28th, OpenAI is taking action to enhance the visibility of its privacy policies and checking the user content opt-out form. As part of these actions, a new form will be introduced for users in the European Union, allowing them to exercise their right to object to OpenAI’s use of their personal data for the purpose of training its AI models. This initiative shows OpenAI’s dedication to safeguarding user privacy and providing compliance with data security laws.

OpenAI has recently introduced a form called “OpenAI Personal Data Removal Request” that allows users to request restrictions on the processing or usage of their personal information. The form prompts users to provide proof of any data processing related to their personal information.

To ensure a complete evaluation of the request, users are needed to provide complete, accurate, and relevant answers on the form. This form provides a simple and easy way for users to control the use of their personal information and reinforces OpenAI’s commitment to data privacy.

Garante has acknowledged the efforts made by ChatGPT’s creators to combine technological advancements with people’s rights. The regulatory body hopes that the company continues to prioritize compliance with European data protection regulations.

Earlier this month, OpenAI encountered a ban on its ChatGPT in Italy for violating privacy law. OpenAI released a statement addressing the ban and expressed regret, saying that ChatGPT had been disabled for users in Italy due to a request from the Italian Garante. The statement also mentioned that Garante had objected to the processing of information and data by ChatGPT, citing a violation of privacy rules.

The regulator set an immediate restriction on OpenAI, the creator of ChatGPT, from processing Italian users’ data. They also started an investigation into the matter.


Additionally, OpenAI has asked for a refund for all users in Italy who bought the ChatGPT Plus subscription in March. This premium plan was offered for ChatGPT users. Last month, the company disclosed a bug that exposed payment information for some ChatGPT Plus users.

OpenAI explained that ChatGPT was temporarily deactivated due to an open-source library bug that caused some users to view titles from the chat history of other active users.

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